Icon swaps online no progress

Why is my objective progress on icon swaps online not showing this issue has happened twice yesterday and after contacting ea help who I must say were not helpful at all I find myself wasting more time having to post on this forum I play every day and this is the first issue I have had I feel like why try do it again if its isn't going to give me the points so what's the point in playing it anymore also if this is how ea choose to treat customers I dont think I even want to play anymore 

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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