I had registered a case on here because my fut account was hacked and two of my players were sold for minimum price. Even the ea representatives confirmed this. All my fut coins were invested in those two players cards. 

15 days have passed today, no action has been taken on this. Noone seems to care for this. This case is under investigation since 15 days, I don't know what is being investigated here or are they even working on this case. All ea representatives say is wait for the result. I tried contacting ea help on Twitter also, they also asked me to just wait. I have no hope left with this now .

Can anyone please help me with this?