Team I've had every edition since FUT13 is not there when i load FUT20

Every time I get a new edition of FIFA, I go to FUT, it says "welcome back, here's your team, here's some loyalty packs, now let's build your squad". In FIFA20 it puts up some error about EAS FC Catalogue Update 1 then says "hey, welcome to FUT, here's a complete demo of what it is and here's a brand new team name for you - let's build a squad"

Where is AFC Ballywonard (Est Jan 2013), and where are my loyalty packs?

I've tried the online chat support twice - first time they told me what I was getting was meant to happen, the second dropped connection.

Please help.

Posted in Technical Issues

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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