Lost coins, bidding problem

Hello EA community managers

I had an issue today with my companion app which i use everyday for the last 3 years, i was bidding on one player ( muller the spacial card ) i reached 153000 coins on bidding when suddenly the app went slaw for few seconds then I was about to continue bidding on this card but what i saw was shocking for me I found the bidding that I made which was 153000 coins went to another player who worths 50000 coins only ( future star  Martinez) by that i lost 103000 coins , I attached an immediate picture of that , then i talked to ea Help after they checked everything they advised me to contact you and report it here , I asked them to email me the case number and the link but i have not received anything yet

kindly help me to get my coins back  

Posted in Technical Issues

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Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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