Has EA Customer Support ever actually helped or 'supported'?!

Once more I find myself either talking to a robot or someone who is sending generic almost scripted responses barely relating to the issues I have. My question is has EA Support ever actually helped anyone? And is it likely any issue I post on here will be read or resolved by anyone with any clout within EA? I had to leave the chat after 10 mins of me explaining the problem and this robot with a human name replying with no relevance to my points and no actual support.

Posted in Technical Issues

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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