I joined twitch prime to get free rewards, not received anything. The only thing the online chat team told me was wait while someone looks into it. Still nothing. I spent my day playing Fifa 20 trying to achieve xp and pack rewards from milestones, season objectives etc. I eventually reached level 9 and didn’t receive any reward and had completed a few other tasks to which I received no awards for either. I contacted EA again and this time was being told lies of when I had redeemed these rewards and apparently had put them into an SBC last night. Which is impossible as I only achieved these awards around an hour ago. I was told that they can’t do anything from their end. Both of these situations are a complete breach of consumer rights act unfair trading regulations 2008. I have been promised rewards for sign up to twitch prime, a reward not fulfilled. I have paid for a product and service which clearly misleading as EA again haven’t held their end of the deal. Anyone able to help get this situation resolved without having to go down a legal route? 

Rajan (21/02/2020, 16:42:59): Thank you for contacting EA HELP, my name is Rajan, may I start with your first name please?
connor (21/02/2020, 16:43:20): Hi Rajan my name is Connor
Rajan (21/02/2020, 16:43:38): Nice to meet you Connor. I can see that you are contacting us in regards to FIFA 20. Could you tell me more about it?
connor (21/02/2020, 16:45:38): This is the second time today I am contacting about more missing content. Earlier I never received twitch reward packs and now I have not received any pack rewards for completing level 9 of season 4 rewards and season objectives awards
Rajan (21/02/2020, 16:46:14): I can imagine how inconvenient it can be if you are having issue with the objective rewards, I will surely look into the details to sort this for you.
Rajan (21/02/2020, 16:46:21): I may have to ask couple of questions to look into objective rewards issue and to help you fix the same. Shall we continue?
connor (21/02/2020, 16:46:30): Yes that’s fine
Rajan (21/02/2020, 16:46:36): May I know your email address linked to your EA account?
connor (21/02/2020, 16:48:09): c******[edit: email address removed]
Rajan (21/02/2020, 16:48:20): Thanks
Rajan (21/02/2020, 16:48:45): So, the reward for Level 9 is Premium Gold Jumbo pack.
Rajan (21/02/2020, 16:49:42): I checked your account and found that you have received the pack and the content was credited to your account.
connor (21/02/2020, 16:50:20): Yes I am also missing daily objectives rewards and u17 super eagle sensation reward
Rajan (21/02/2020, 16:50:49): So, you already received the pack now we will check for the daily objective reward issue.
connor (21/02/2020, 16:51:10): A 3 in a red circle showed there were in the store but as I clicked on the store to redeem them they disappeared
Rajan (21/02/2020, 16:51:51): a pack never disappears. the pack was opened and the content was credited to your account.
Rajan (21/02/2020, 16:52:01): Should we check for the objective reward now?
connor (21/02/2020, 16:52:34): I have not opened any packs Rajan, otherwise I wouldn’t be here talking to you for help
Rajan (21/02/2020, 16:52:54): I can see that the pack was opened and the content was credited to your account
Rajan (21/02/2020, 16:53:02): there is no option to grant anything else from our end
Rajan (21/02/2020, 16:53:26): the reward for Level 9 is Premium Gold Jumbo pack and this pack was opened and the content was credited to your account
connor (21/02/2020, 16:54:30): If that’s the case can you tell me what was credited to my account?
Rajan (21/02/2020, 16:54:47): Sure
Rajan (21/02/2020, 16:55:49): It may take a while
connor (21/02/2020, 16:56:46): That’s no problem
connor (21/02/2020, 16:57:04): I am looking at my club currently and there is nothing new there
Rajan (21/02/2020, 17:00:18): Thanks for waiting
Rajan (21/02/2020, 17:00:34): I checked and you have received these items in Premium Gold Jumbo pack

Inter Miamim badgecards
Aleksandar Mitrović playercards
Younès Belhanda playercards
Botafogo kitcards
Matteo Darmian playercards
Hilton playercards
Cristiano Biraghi playercards
Cádiz CF kitcards
Konyaspor badgecards
Lars Unnerstall playercards
Facundo Ferreyra playercards
Kenneth Vermeer playercards
Kyriakos Papadopoulos playercards
Player Rare Gold contractcards
Fitness Player Gold
Health Shoulder Gold
Player CM-CDM
Player Rare Gold contractcards
FreeCredits misccards
Player Gold contractcards
Player Gold contractcards
Player Gold contractcards
Player Rare Gold contractcards
Player RM-RW
connor (21/02/2020, 17:02:07): Those players/ items are not in my club
Rajan (21/02/2020, 17:03:50): the content was credited already
connor (21/02/2020, 17:04:36): If they are not in my club then where are they
Rajan (21/02/2020, 17:04:57): Aleksandar Mitrović, Younès Belhanda
Matteo Darmian submitted in the SBC
Rajan (21/02/2020, 17:05:11): submitted to the SBC
connor (21/02/2020, 17:05:53): SBC? When and which one
Rajan (21/02/2020, 17:06:13): Gold upgrade SBC
Rajan (21/02/2020, 17:06:15): Feb/20/20 06:09PM UTC
Rajan (21/02/2020, 17:06:42): You submitted almost all these players in the same SBC
connor (21/02/2020, 17:08:02): I only reached level 9 about 20 mins ago Rajan so how could I have submitted the packed players in a sbc last night?
Rajan (21/02/2020, 17:08:32): that's the pack which was received as the reward
Rajan (21/02/2020, 17:09:01): if you completed it 20 minutes ago then you should have told this before
Rajan (21/02/2020, 17:12:12): the level rewards can only be granted from the servers and there is no option for us to grant them manually
connor (21/02/2020, 17:13:26): I have spent a few hours working away to achieve this I never got the reward so I contacted EA and so far all I have been told is lies about what packs and when I submitted apparent SBCs with the content from these packs. I would like to take this higher up as under the Consumer Protection act
Rajan (21/02/2020, 17:14:02): We all work on the same tool and I have consulted this already with my superiors
Rajan (21/02/2020, 17:14:09): there is no option to grant any content from our end
Rajan (21/02/2020, 17:14:59): I apologize, but as we are not trained legal professionals, we will not be able to provide any further assistance with this issue. We do not have any contact information for our Legal Department, but any questions or comments of a legal matter should be handled by asking your legal counsel to contact the EA Legal Team. Your legal counsel should be able to obtain this information for you and further assist you in this issue.
connor (21/02/2020, 17:15:13): I am due at least some form of compensation
Rajan (21/02/2020, 17:15:41): I wish I could do that however there is no compensation in FIFA 20