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Fifa 20 account hacked

I downloaded the latest Fifa 20 update (PS4). It asks for an authentication code which is sent to your email. Firstly it was a email unknown to me so I contacted EA Who changed it to my own. 

I then requested the code which never sent to my email. A few days later I received a email from EA stating my account was banned from FUT market as there was a breach of rules. Obviously my account has been hacked in some way. 

I have since tried to contact EA on all the usual recommended methods. All of which have been unsuccessful. I cannot speak to any one on phone either. 

can anyone assist with this issue ? 

Thanks 

Posted in Technical Issues

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A1NMR

angel12010824 replied to Fifa 20 account hacked

@RodrigoCosta1234 I just had the same problem i am in califorina and it said someone in london was logged on

11:00 am, April 30, 2020 Technical Issues

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z974w

afcabarca10 replied to Fifa 20 account hacked

is your case resolved? my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in an hour. and yesss they accused me of things i did not even know it exist. so basically they let you wait for 3 weeks but they could resolve it in an hour. EAHELP will not help you. i am looking world wide how many cases EAhelp messed up, I can tell you 95% of the cases involved hacking, and we are speaking of thousands of cases , will never been resolved , it's easier to accuse someone of wrongdoing then resolve your problem and go after those hackers. i asked them for proof of wrongdoing, and i never get an answer, i asked who can my lawyer contact, they give some address in Ireland, my lawyer send letter, and tried to call, nobody answers and i found out nobody is physical in that building, it's a building only for tax and fiscal purposes to pay less tax. Ireland is a Fiscal paradise. It's insane, now i reached out to a television network and they are willing to investigate this with EAHELP. I will not give up, I lost probably 10.ooo euro buying packs and i feel robbed, instead of helpt by EAHELP.

4:00 pm, March 6, 2020 Technical Issues

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WtUZy

RodrigoCosta1234 replied to Fifa 20 account hacked

@EA_Cade Hi, my account been hacked and I lost all my coins and tradeable players, then i went so origin to change my password right away and I've seen that someone from roménia log on, and I'm from Portugal. what can I do?

7:00 pm, April 8, 2020 Technical Issues

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DtoaP

EA_Cade replied to Fifa 20 account hacked

Hi @l33mc2410,

Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ.

-EA_Cade

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10:30 pm, December 17, 2019 Technical Issues

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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