I can’t sub any player

I’ve contacted EA about this issue I’m having all the time in fut champion. And they told me to do a method that I did which didn’t help it at all. They asked me to post it here and tell you what’s the issue is about it. First I cannot change the formation or change any player in the middle of the game at all. I lost a lot of time for this reason. The game performance go so bad with me alone, but the one I’m playing against gets everything easily and my players start to be the worst ever. Second, I was playing against someone that I was winning by one to 0 for him, and the extra time went 11 minutes more, just because they want the ball to go to him so he can score and win. This is what it feels like. No one of my friends have the same issue. My friends play with my account and they say that my account has an issue for some reason. Someone who can win 30 games in his account can not win 20 in mine. Something wrong and I hope you can fix that and help me because I’m losing my health over a game that I paid for to enjoy it. I need a solution please!!

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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