Wrong SBC reward.

Incorrect SBC rewards.
So i was told by EA support to make a comment on this but i have a feeling nothing will go resolved.
Earlier today i completed the "Shapeshifters Player" SBC right before i got to work on my app.  I get home 9 hours later to see that i only have a mega pack waiting.  i check completed challenges and it is "Shapeshifters Challenge" that is somehow completed.  Now obviously i would not trade in 250,000 coins for a mega pack.  I don't know how this has glitched but i need help in getting the correct rewards.  Please any community manager.  i can tell you every player that i put into the set.

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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