Personal setting 1 problem fifa 20

When I am loading up my game on the fifa 20 trial I pick the language and then Xbox asks whether I want to choose data on my console or the cloud but whatever one I pick it just says personal settings 1 failed on fifa and then it won’t let me go any further than that this is just before you get to the menu where you choose what game mode you want to play any help would really be appreciated as I don’t have a clue how to fix this 

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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