Controllers randomly switching from classic to alternative controls preset

Does anyone know why one of our controllers will randomly switch to "alternative" controls preset rather than "classic"?  In the main Settings area of Fifa20, both our controllers show they are preset to "Classic" but then when we start a game, one of them is set to "alternative".  

 

Any ideas?  Suggestions?

Posted in Technical Issues

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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