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More than 5M coins removed and account flagged

I had more than 5.200.000 fifa coins, I collected them from the very beginning of the game, and I spend days and days for that.

 

Recently I received the message attached and had my account "flagged" and coins removed.

 

The message tells me that my account was involved in FUT Coin distribution, but I didn't distribute coins in ANY WAY and I haven't taken part in any form of cheating.

 

I didn't received any email from EA for more details.

 

Is there any way to get my coins back ?

 

Thanks

 

 

Posted in Technical Issues

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EA_Darko replied to More than 5M coins removed and account flagged

You will need to speak to our Terms of Service team @Benlafqih.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

1:00 pm, March 20, 2020 Technical Issues

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c7Sk9

Benlafqih replied to More than 5M coins removed and account flagged

Thank you @EA_Darko for the reply.

 

I already did that 2 days ago, and I didn't get any response.

 

I also did not receive any email when my coins were removed.

 

2:30 pm, March 20, 2020 Technical Issues

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