Incredibly confused about how cases on this site work
My account was incorrectly banned/locked earlier today and I created a case for it. I had to do it via email because the live chat option wasn't there. I got an email back from them 3 hours ago saying:
I'm sorry that you cannot login in to the account , but don't worry we can help you with this. , but don't worry that I will do my best to help.
For this we need some more information and I kindly invite you to contact us again via this link: http://help.ea.com/it/my-conversations/I followed the link to my cases, clicked on the case in question (which now says "waiting on player"), I press "resume" and then all it does is bring me back to the page where I open a new case??? I'm utterly baffled by this entire system to be quite honest. How on Earth can I get the support I need when I can't even reply to my own cases?
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akamegachill replied to Incredibly confused about how cases on this site work
@EA_CadeThis is literally the exact process that I went through and it just made a case after I filled in the form. There is literally no other option given to me except for contacting an advisor...
https://i.imgur.com/5IHkeza.png
10:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Incredibly confused about how cases on this site work
Hi @akamegachill,
Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.
An advisor cannot assist with a banned account.
10:00 pm, June 3, 2020 Technical Issues
AkameGaChill replied to Incredibly confused about how cases on this site work
@EA_CadeThis is literally the exact process that I went through and it just made a case after I filled in the form. There is literally no other option given to me except for contacting an advisor...
https://i.imgur.com/5IHkeza.png
EDIT: Yeah cool, mark this as "solved" when it very obviously isn't.
9:30 am, June 4, 2020 Technical Issues
