Anyone have experience getting players back after account get hacked?
Hello.
My account got hacked and hacker sell all my best players. EaHelp.com take the case under investigation week ago. Have anyone experience how long it usually takes and did you actually get your players back?
Thanks for your help and stay healthy.
-T-
Posted in Technical Issues
author_link
https://answers.ea.com/https://answers.ea.com/t5/user/viewprofilepage/user-id/30485839
source_url
https://answers.ea.com//t5/Technical-Issues/Anyone-have-experience-getting-players-back-after-account-get/td-p/8846396
ilumnia replied to Anyone have experience getting players back after account get hacked?
Beside some good/expensive players have also lost coins and found a few players on quick sell section.
Contacted support 2 days ago (when I found out) and today received a message in game saying that my missing content was in packs under my club.
However that was not the case, neither my lost players nor coins were there and in quick sell sections players are still there.
I Don.t know if I shall be more patient or ask them about the ingame message...
9:30 pm, March 20, 2020 Technical Issues
iLumnia replied to Anyone have experience getting players back after account get hacked?
Beside some good/expensive players have also lost coins and found a few players on quick sell section.
Contacted support 2 days ago (when I found out) and today received a message in game saying that my missing content was in packs under my club.
However that was not the case, neither my lost players nor coins were there and in quick sell sections players are still there.
I Don.t know if I shall be more patient or ask them about the ingame message...
3:00 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Anyone have experience getting players back after account get hacked?
Hi there, @tonttu20.
To get an update on your case, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. Do not resume your existing case. If you contact a live support advisor, create a new case. Resuming the existing case can pull it out of the queue it's in and cause a delay with getting a response. Thanks!
7:00 pm, March 19, 2020 Technical Issues
