Ea just sending me the same copy and paste email?!
Hi,
I have had A ban placed on my Fifa 20 UT transfer market due to apparent violation of the policy over the exchanging of coins.
i have disputed this with ea through the correct online avenues and have been emailing with proof that I have not been involved in coin distribution. After doing some research I managed to buy a team of the year player for a lower amount and sell him for a much higher profit at a peak time. This transaction must have been recognised by the algorithms in place and I subsequently got banned.
this is extremely frustrating given I have bought the ultimate edition of the game, spent at least a further £100 on packs and am even in a loss for player trading for the year.
after disputing with ea and explaining all of this I have just received about 6 copy and paste responses in a row, none answering anything I have said in my responses. This is getting very frustrating now as clearly no one is looking into my individual issue. I find this customer service awful given I have been a fifa game customer for over 20 years.
I have all of the emails to and from the ea support team as evidence of the above. Each time I have requested to also be provided with a subject access report and a Uk telephone contact number I can call, both of this requests have been ignored consistently. Can anyone help here? Either by letting me know how I can get this resolved because the emails clearly aren’t working, or by providing me with a UK phone number I can call?
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