Ea just sending me the same copy and paste email?!

Hi,

I have had A ban placed on my Fifa 20 UT transfer market due to apparent violation of the policy over the exchanging of coins.

 

i have disputed this with ea through the correct online avenues and have been emailing with proof that I have not been involved in coin distribution. After doing some research I managed to buy a team of the year player for a lower amount and sell him for a much higher profit at a peak time. This transaction must have been recognised by the algorithms in place and I subsequently got banned.

 

this is extremely frustrating given I have bought the ultimate edition of the game, spent at least a further £100 on packs and am even in a loss for player trading for the year. 

after disputing with ea and explaining all of this I have just received about 6 copy and paste responses in a row, none answering anything I have said in my responses. This is getting very frustrating now as clearly no one is looking into my individual issue. I find this customer service awful given I have been a fifa game customer for over 20 years.

 

I have all of the emails to and from the ea support team as evidence of the above. Each time I have requested to also be provided with a  subject access report and a Uk telephone contact number I can call, both of this requests have been ignored consistently. Can anyone help here? Either by letting me know how I can get this resolved because the emails clearly aren’t working, or by providing me with a UK phone number I can call? 

Posted in Technical Issues

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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