paulyd0044c replied to The ea servers ar unable to process my request fifa 20

I 100% agree that the EA  support are unhelpful and do not provide any actual support for the issue. So, I can access the game, I have 300mb/s down and 160mb/s up, a wired connection and perfect internet throughout the house. I even reset the router (pointless waste of time). I followed all the logical instructions. I then went to a new computer, tried there. Same problem. I'd finish a game and would get "unable to connect to EA servers" and lose the contracts and that's the end of that. 

I tried a different router, I used my phone directly. Same problem. So, it is clearly not a problem that I am aware of at my end. The fact it occurs on two computers, two routers, but one account signals to me an EA issue. One they need to resolve. Luckily EU law makes them do this or they need to give a refund (if you bought the game within a certain period of time).

So, I am looking forward to that conversation at 8:00 UTC today. 

Time to move to PES I believe and my refund is going to make that happen. 

4:30 am, April 16, 2020 Technical Issues

evanj210 replied to The ea servers ar unable to process my request fifa 20

This is happening to me also, I have a wired connection with 150<mbps, 5 ms ping and 0 ms jitter, it's happening around the 80th about 7 times now, I'm on ps4.

6:00 am, April 12, 2020 Technical Issues

basos19 replied to The ea servers ar unable to process my request fifa 20

Hi, 

I did not yet do the uat test, but i think the connection with the router is not the problem. The connection speed(download) is 40/50 mbps. Upload is 8. I play with a wired connection

I think it's the connection with the ea servers. Can that also be solved by runninf the test?

Regards

6:00 am, April 12, 2020 Technical Issues

andy8webb replied to The ea servers ar unable to process my request fifa 20

I’m also having this issue. I spoke to EA chat who also suggested it was my issue not the server. I tried the tips he provided including rebuilding my PS4 database in safe mode and deleting the profile save game data. Also using wired connection 

was ok for 3-4 games but this morning kicked me in 2 games in a row and now lost my Eden Hazard loan that I was trying to complete objectives with! So frustrating, not sure what else to do, my internet connection is absolutely fine 

6:00 am, April 12, 2020 Technical Issues

TyIerRhodes replied to The ea servers ar unable to process my request fifa 20

@basos19 Whatever ea say about disconnect is false, it’s an account issue, if you try it on another account it will work

6:00 am, April 12, 2020 Technical Issues

Paulyd0044c replied to The ea servers ar unable to process my request fifa 20

I 100% agree that the EA  support are unhelpful and do not provide any actual support for the issue. So, I can access the game, I have 300mb/s down and 160mb/s up, a wired connection and perfect internet throughout the house. I even reset the router (pointless waste of time). I followed all the logical instructions. I then went to a new computer, tried there. Same problem. I'd finish a game and would get "unable to connect to EA servers" and lose the contracts and that's the end of that. 

I tried a different router, I used my phone directly. Same problem. So, it is clearly not a problem that I am aware of at my end. The fact it occurs on two computers, two routers, but one account signals to me an EA issue. One they need to resolve. Luckily EU law makes them do this or they need to give a refund (if you bought the game within a certain period of time).

So, I am looking forward to that conversation at 8:00 UTC today. 

Time to move to PES I believe and my refund is going to make that happen. 

6:30 am, April 16, 2020 Technical Issues

Lazyliamcfc1 replied to The ea servers ar unable to process my request fifa 20

I'm having the same issue, spoke to EA online support chat and they said it was my end is the problem. Then suddenly get discontented. The amount of coins i've lost due to this is annoying (thats winning the coins not buying) Every time during squad battles it happens. 

Did anyone find out a way to fix this? I'm a PS4 user 

6:00 am, April 12, 2020 Technical Issues

EA_Darko replied to The ea servers ar unable to process my request fifa 20

Hey @basos19 for connection issues I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

6:00 am, April 12, 2020 Technical Issues