Hello. We have received your most recent correspondence expressing concerns about the action that was taken on your account. After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures. HJAHAHA ! This automatic message again. Thhey send you automatic message at 6.25 AM. You ban people for nothing and then send you this. Never buy FIFA again.