I never recieved my loan icon player from signing up to Fifa News

It has been 20 days since I signed up for fifa news, yet I never recieved my loan icon player nor have I recieved the volta item.

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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