So, all begins one month ago, I've played since fifa 10 on the playstation, but when Origin Access offered me to test the game (10 hours), I of course did, and when it expired (one day later) I bought the champions edetion of the game, but now Origin Access expired, like the free month, so it would kick me out of the game any time I would try to connect to the EA servers, and for the last 4 days I've talked to the EA support for more than 8 hours in total, and even their said expert on troubleshooting said the issue was that Origin itself (server) was colliding the test and full game versions, so it's a problem on their end, and now I can't even play, and they freezed my support and won't let me enter in contact with then. So I don't know what to do.

I've one of the many screenshots that shows then admiting the issue is on their end, and yesterday I asked for a refund, but they refused to give it to me, or even exchange the game for another (like star wars or something), so I have my hands tied.

Thanks ea 2.0.png