Fifa email says suspended in game it says permanent ban?

So I got an email saying I have breached EA rules for having a name I found on an EA fan page, yet instead of asking me to rename it I have had an email stating my account is suspended for 72 hours ( see attached )

I went to see if I can play any fifa 20 and it states a permanent ban.

 

which is it?

how do I go about changing this?

i have emailed with no reply?

Posted in Technical Issues

Comments
Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
Search Discussions
Search Discussions by entering your search text above.