Game crashes when opening a pack on fifa 20 xbox one

Hi, on xbox one, whenever i open a pack and the screen transitions from face card to the whole pack layed out, the game crashes 4/5 times, i took me 25 minutes to open my FUT Champions rewards because of this an d its still happening, is it or can it be looked into, thanks.

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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