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Banned by mistake & Nothing in MY CASES

First, EA sent me an email which said that I used an official client and banned my access to the market on website and cell phone. This is SLANDER. I sent EA 4 emails to prove that all my activities were legal with STRONG EVIDENCE(screenshot and record). But after I sent emails, I cannot find anything in MY CASES section. There is just "You currently do not have any cases with us". But I have sent 4 emails! The first one was sent 3 days ago!

I need reply, reopen and APOLOGIZE.

Solved! Go to Solution.

Posted in Technical Issues

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https://answers.ea.com//t5/user/viewprofilepage/user-id/24403949

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https://answers.ea.com//t5/Technical-Issues/Banned-by-mistake-amp-Nothing-in-MY-CASES/td-p/8509409

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woshieayeye replied to Banned by mistake & Nothing in MY CASES

Can anyone do something？

7:00 am, December 6, 2019 Technical Issues

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2cj34

wo0dsy replied to Banned by mistake & Nothing in MY CASES

They just banned me for no reason too, I can see it in "my cases" though. Incredibly infuriating.

5:00 pm, December 6, 2019 Technical Issues

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OB8Jr

EA_Cade replied to Banned by mistake & Nothing in MY CASES

Hi @woshieayeye,

Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ.

When you Email the Terms of Service team, this will not create a case in your My Cases section of the help site as they operate independently of Help.EA.com.

-EA_Cade

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2:30 pm, December 6, 2019 Technical Issues

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