why do EA ask everyone to run a UO Trace to easo.ea.com ??

when anyone complains about delay EA ask to run a UO Trace to easo.ea.com regardless of the location . the server is located in the US , what's the point of tracing it if you're located far from it and telling ppl that they have a high ping  , wouldn't it make more sense to test the nearest server to the player which he will be connected to in games?? 

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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