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My friend cant play online with only 2 friendlies. White screen problem

Hi,

We are doing some tournaments on PS4 in between us. And some of our friends cant play with each other. When they're sending invite and press the join, after a while in white screen joiner and creator get error "You lost connection with your opponent".

Only happening on our friend with two other friends. Except them we are playing without an error.

Two of them using cable&tv iss, other one standard,

Two of them using standart ps4, other one ps4 pro.

Is there any solution about this please?

Thanks.

Solved! Go to Solution.

Posted in Technical Issues

Post Source by EA_Cade Show Raw Fields

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EA_Cade

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https://answers.ea.com//t5/user/viewprofilepage/user-id/29554284

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https://answers.ea.com//t5/Technical-Issues/My-friend-cant-play-online-with-only-2-friendlies-White-screen/td-p/8694782

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Lynh7un replied to My friend cant play online with only 2 friendlies. White screen problem

Hi Cade, I m playing FIFA 20 on PC Origin, my friend and I also got the same problem when we wanna play online frendlies, whatever vpn or IP boost we r using, there is always.a white screen. Why cause it every time?

5:00 pm, February 13, 2020 Technical Issues

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ZrQx8

Egzup replied to My friend cant play online with only 2 friendlies. White screen problem

@EA_Cade Is there way to do them? Can you help about that?

5:30 pm, January 30, 2020 Technical Issues

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EA_Cade replied to My friend cant play online with only 2 friendlies. White screen problem

Hi @Egzup,

That usually means that person has a strict NAT type or is on IPv6. You'll want to get them to set a Static IP to their PS4 and then place it in a DMZ.

If they're on IPv6 there isn't much we can do other than suggesting contacting their ISP to set an IPv4 address instead.

-EA_Cade

4:30 pm, January 30, 2020 Technical Issues

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