Matchmaking huge problem connecting to southern eu.
akhilesh Thank you for contacting EA HELP, my name is akhilesh, may I start with your first name please?
jakob I have tried to message every player i meet in WL. Im from Denmark and 2/3 of all opponents are from southern europe. Primarily from Greece, Italy, turkey, romania. Why do i matchmake with them? Can i do anything with my settings. I tried to change my Internet provider. Same situation??
jakob my mate who lives in copenhagen 300 km from me matchmake primarily with people from scandinavia, UK, Germany which make sense?
akhilesh Hello there, it is my pleasure to chat with you.
akhilesh (7.3.2020 10.22.20): Please allow me meanwhile I am checking the case.
akhilesh (7.3.2020 10.26.34): Thank you so much for being so patient.
akhilesh (7.3.2020 10.27.26): I have checked your case and can understand the issue. Rest be assured, I'll certainly give it a look and help you accordingly.
akhilesh (7.3.2020 10.27.33): May I ask your PSN ID?
jakob (7.3.2020 10.27.58):
akhilesh (7.3.2020 10.28.31): Thank you.
akhilesh (7.3.2020 10.28.38): Please allow me few minutes meanwhile I will look into your account.
akhilesh (7.3.2020 10.35.41): Thank you for waiting. I really appreciate your patience.
akhilesh (7.3.2020 10.37.37): I have checked account details and also discuss your issue with the team and want to inform you that servers are selected automatically randomly and there is no option to change them manually. The game is designed in a way that it automatically connects to it's nearest and best server.
jakob (7.3.2020 10.38.18): so you saying there is no problem? and it makes sense to connect to southern europe?
akhilesh (7.3.2020 10.39.14): You should get connected to nearest servers automatically. Are you using proxy/VPN?
jakob (7.3.2020 10.39.40): i dont use any Proxy/VPN should i try that?
akhilesh (7.3.2020 10.40.25): No, we do not recommend that.
akhilesh (7.3.2020 10.40.30): May I know since when are you getting this issue?
jakob (7.3.2020 10.40.42): from fifa 17
jakob (7.3.2020 10.40.47): till now
jakob (7.3.2020 10.41.16): when my friends play the meet people primarily from northern eu
jakob (7.3.2020 10.41.32): Can you see which servers i usually connect to?
akhilesh (7.3.2020 10.42.20): No, we can not see the servers you connect.
akhilesh (7.3.2020 10.43.03): Allow me a couple of minute meanwhile I am checking what best I can do for you in this case.
jakob (7.3.2020 10.43.14): thx
akhilesh (7.3.2020 10.43.27): No problem.
akhilesh (7.3.2020 : Thank you for waiting patiently. I suggest you to try to go to Customize>Options>Matchmaking in FIFA 20 and then try to turn off/on that and then check.
jakob : ok. is it possible to ban some server ips from my routersettings so i only allow connections to EAservers in northern eu?
akhilesh No, there is no such options. Please try the given steps then check. Also I suggest you to post this issue on our FIFA forum so that it could be checked by the game moderators/developers team. You can visit to this link to post on FIFA forum.
https://answers.ea.com/t5/FIFA-20/ct-p/fifa-20-en
akhilesh It really has been a nice experience chatting with you. Is there anything else I can help you with?
jakob have a nice day. hope it will improve in fifa 21.
Posted in