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Didn't recieve in game content

I did subscribe to the EA Sports Fifa news, and I should receive a loan icon and a kit in Volta, but haven't got my in game rewards yet, I need help thank you.

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https://answers.ea.com//t5/user/viewprofilepage/user-id/9894356

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https://answers.ea.com//t5/Technical-Issues/Didn-t-recieve-in-game-content/td-p/8545407

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