pls help me fifa 20 web app glitch

i was on companion and looking on koemans stats. when suddenly i got lloged out out of nowhere [for sure no one hacked me] and my koeman got quickselled.i thought ouph thank god there is recovery tool.but when i went on recovery tool i didnt have any recoveries remaining even though i had used them only once.today i spoke with an EA assistant and we were on the process of giving me back koeman suddenly i couldnt read the messeges that he send me or i couldnt see the message i was sendng pls somebody help 

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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