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an ongoing case

I have a case that's ongoing since march 12 and i'm wonderwing why it takes a long time to solve.

Thank you

Solved! Go to Solution.

Posted in Technical Issues

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https://answers.ea.com/https://answers.ea.com/t5/user/viewprofilepage/user-id/30160581

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https://answers.ea.com//t5/Technical-Issues/an-ongoing-case/td-p/8901958

k45wu

Mikedesmet replied to an ongoing case

@EA_Cade Okey thank you

5:00 pm, April 1, 2020 Technical Issues

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vX6wH

EA_Cade replied to an ongoing case

Hi @mikedesmet,

Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy.

Your case is in the right place and will be worked in the order it was received, unfortunately we have no visibility into your place in their queue so I cannot provide you with an estimated timeframe for this.

-EA Cade

3:00 pm, April 1, 2020 Technical Issues

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