Account hacked 11 days ago still cant get any help.
11 days ago my Ultimate team account got hacked, whole team sold, coins discarded through buying special cards and discarding them or selling again for much lower and every good untradeable put into gold upgrade packs, Icons, POTM´s and fut champions reds.
Like i said 11 days ago and i still cant get any help. Started a case on the origin page, never got any feedback and couldn´t start a live chat due to the origin page being completely broken and now for some reason it says my case has been resolved, nothing has been resolved, on the origin page i just get an endless loading circle, tried everything to get a live chat going, logging in, not logging in, clearing cache, using incognito and using vpn. Nothing just the endless loading circle or a message saying no channels available. And everywhere i go to get some answers or help just ends up in me being referred back to the broken origin page.
Saying i am frustrated would be an understatement, building the same team would cost me hundreds if not thousands of pounds. and one look at my account from someone at EA would show blatant evidence of hacking.
Would love to get my team back and to be able to enjoy TOTS during lockdown.
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Klak1nn replied to Account hacked 11 days ago still cant get any help.
@EA_Aljo Hi there, i know im constantly resuming it. Thats because im being told form EAhelp on twitter among others that the only way to get some help is to start a live chat, i have been trying once a day to open up a live chat forcing me to resume my case but i just get the endless loading circle. Are you telling me if i open up a new case and do nothing more something will be done, or will nothing happen, and then when i ask why nothing is happening someone will tell me i need to start a live chat. ?
Thanks for the reply.
4:00 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Account hacked 11 days ago still cant get any help.
Hi there, @Klak1nn.
The reason your case is getting resolved is that you're constantly resuming it to ask for an update. This pulls it out of the queue so an advisor won't see it. Then, after several days it automatically closes. Please submit another case here: https://help.ea.com/en/contact-us/new/. Then, leave it alone. Don't touch it. If you want an update, open a new case or Tweet @EAHelp and they will look into the status for you. Thanks!
3:30 pm, April 23, 2020 Technical Issues
Deeximus replied to Account hacked 11 days ago still cant get any help.
I got hacked like you and no one help me… cause EA does not work so i need to play fifa from the start with [profanity removed] players 
Edited for profanity - CM
4:30 pm, April 23, 2020 Technical Issues
Deeximurius replied to Account hacked 11 days ago still cant get any help.
Im really upset about it cause someone threw away my 70 hours of playing and i was trying find something that could help and i was thinking that you have good support but im very disappoited from it.
5:00 pm, April 23, 2020 Technical Issues
