Been banned twice for my ultimate team name after not being able to change it

5 days ago I got banned for my ultimate team name after having the same name for 3 years, I understood cause my name could be offensive to some people but after getting unbanned after the 3 days is up i wasn't given the option to change it, so i went to support to try get help changing my name as i didn't want to get banned again and i was told that it had been passed on to higher ups so that i wouldn't get banned and would be given the option to change it. But after no contact for the last 2 days i log on today and see i've been banned for 7 days now for the same reason without being given the option to resolve it by simply changing my name

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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