I lost SIF Coutinho

Hey EA. My SIF coutinho which i packed untradable disappeared from my club after i put a hunter on him from the companion app, i applied the chem style, the app froz so i swiped it away and when i went back in he was gone. please help i spent 120 dollars on this game this cant be happenining

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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