carnagecoops replied to Account Hacked and Now I'm Banned

I have the exact same issue, my account was hacked and all valuable tradable players were cleared out if my account - only the SBC's i had grinded out remained in the club. 

Went through the account recovery stage with EA for over a month, which was beyond a joke. One email response [per day at the same recurring time of 12:00pm I finally managed to regain access to my account only to find out a few days later that I was completely banned for breaking the T&C's. 

No response to my freshly made case for over a week and a half now. It's staggering to see how much EA make from the game, yet their customer solution department is clearly something that remains underfunded.

Beyond frustrated with this experience and the lack of customer service received.

6:30 pm, March 9, 2020 Technical Issues

Mikimuster3 replied to Account Hacked and Now I'm Banned

Hello @balloman2001!

First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!

I am very sorry for your inconvenience. I can understand your problem and I treat it like a serious matter. But unfortunately here at Answer HQ, we are not EA. We are only a community-based forum board for giving/helping mutual assistance. It is necessary that you contact EA like it is described in the links I provided below!

First, please see these official links about BAN:
https://help.ea.com/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

  ^Sorry, there is no other way than the links above!

Then, see these official links about HACKED ACCOUNT:

https://help.ea.com/en/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/

Additional useful reading:

Read this to make sure it never happens again:
https://help.ea.com/article/how-to-maintain-account-security

Make sure you do this to keep your account safe ...Enable Login verification:
http://help.ea.com/en/article/origin-login-verification-information/

How to stay safe online:
http://help.ea.com/ca/article/how-to-stay-safe-online/

General help on how to contact an Advisor:
http://help.ea.com/en/article/contact-ea-help/
http://help.ea.com/en/article/how-to-attach-a-file-to-your-ea-help-ticket/

8:00 am, March 3, 2020 Technical Issues