Wrongfully taken coins
Hello,
EA yesterday took my coins, 2.5m of them.
They sent me a message to accuse me of coin distribution (I have NEVER done this).
I sold a high value icon well within the limits set by EA and bought a high value totssf item over the weekend, that's all and the lack of help on this is shocking.
If I had cheated, I'd accept this but I haven't and the kangaroo court is disgusting.
Been playing since the first Fifa, this will be my last if this is not resolved asap. It has ruined my experience on this game.
I even have evidence that these items were being sold for higher prices over the weekend as well. I'm livid!!!!! I've grinded to get those coins and I'm ashamed to say I even bought some Fifa points to top it up, and this is my reward.
I would like a customer service rep to call me as this is not my fault and I shouldn't have to be out of pocket for it.
I'm disgusted!!!!!
Posted in
silviucalance replied to Wrongfully taken coins
Also to me right know i had the message with account on risk.
Also they took from me my coins about 70-77k.
i never had this * with selling or buying coins.
Is unbelievable that happens to us ,who are correct players in this game.
they solved your peoblem?
i hope to solve ASAP because is unacceptable!!
4:00 pm, June 16, 2020 Technical Issues
Fattypool1979 replied to Wrongfully taken coins
Barry,
With all due respect man, you guys have taken these wrongfully from me and you're telling me that I now have to chase you to make my case?
I was offered no explanation, no details about the accusation, and that was it - coins taken and a big middle finger aimed at me.
I would like an EA rep to call me to explain to me why this was. I have evidence to prove the two likeliest transactions (because EA didn't bother to tell me why, I'm only able to guess) are what you are saying were rule breakers when they simply were not.
This is no way to treat a customer of 25 years.
I did not cheat, I'm not that way inclined. If I'm low on in game currency, I have often bought Fifa points to top myself up.
Can you PM me and I will give you my phone number to discuss with you or one of your agents as this has now ruined my experience on this game to be honest, but I just want back what's rightfully mine, that I earned through grinding this game for 9 months.
Regards.
2:30 pm, June 16, 2020 Technical Issues
EA_Barry replied to Wrongfully taken coins
Please make contact with an EA Game Advisor for assistance.
Click the following link to get started: https://help.ea.com/en/contact-us/
Please note the current changes to support: https://answers.ea.com/t5/EA-General-Questions/IMPT-Support-Options-Update/m-p/8864042#M334946
For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/
Thanks.
2:00 pm, June 16, 2020 Technical Issues
