Unable to Login with my son's account

We just got an xbox one and bought both FIFA 20 and NHL 20 to go with it.  When I login my main acct there are zero problems.  When my son logs into with his acct, it says "Unable to Login".  

 

Considering this same acct works great for 3 games on PS4 I suspect I've locked something I shouldn't have bur can't figure out what I've missed.  I've unlocked all of his xbox account and we still have problems. 

Posted in Technical Issues

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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