how long does it take to add content that was removed from my account by hackers

My FUT recently got hacked and all my coins were removed and majority of my players were sold off so I contacted EA support and they were very helpful however the agent couldn't grant me the missing content as it exceeded the amount he could grant me for my loss and said he will have to escalate it and will email me when they have finished . This was 2020/03/24 but I still haven't received anything yet almost a week later and when I go to my cases it says its in progress so I just want to know how long will it take before I will get it back.

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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