how long does it take to add content that was removed from my account by hackers
My FUT recently got hacked and all my coins were removed and majority of my players were sold off so I contacted EA support and they were very helpful however the agent couldn't grant me the missing content as it exceeded the amount he could grant me for my loss and said he will have to escalate it and will email me when they have finished . This was 2020/03/24 but I still haven't received anything yet almost a week later and when I go to my cases it says its in progress so I just want to know how long will it take before I will get it back.
Posted in
mrbrightside1984 replied to how long does it take to add content that was removed from my account by hackers
This happened to me in fifa 18, i was told the specialist team will get back to me, twice. 2 Years later im still waiting
8:00 pm, March 27, 2020 Technical Issues
manfredbarnar replied to how long does it take to add content that was removed from my account by hackers
Hi @EA_Cade okay so it could take another week (or more) but I just want to make sure that I will get an email from them when they finished reviewing my case and come back with what has been granted
5:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to how long does it take to add content that was removed from my account by hackers
Hi @manfredbarnar,
These cases are handled by a specialized team, we have no visibility into their queue I'm afraid so you could have several people in front of you or you could be next in line.
4:00 pm, March 27, 2020 Technical Issues
Captain_Dunkl3y replied to how long does it take to add content that was removed from my account by hackers
I am having the same problem, have you got your items/coins back yet?
4:00 pm, April 20, 2020 Technical Issues
