Ea account won’t get online for fifa 2020

My sons PlayStation / ea account won’t get on line when he loads FIFA 2020 at the start a page comes up unable to login. This account can’t get online. There are a few reasons why this might be see https://ea.com/unable to connect for possible reasons. My account works fine and my other sons account works fine but not the other one. He is getting frustrated as he can not play ultimate team. Please help if anybody has a solution.

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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