Season Progress stores after club deletion

My club was deleted in error and kindly restored by ea help live chat. When I logged back in I was missing at least 20 of my players. They are unable to find any trace of most of the ones I bought however they are able to see my Icon SBC players crespo and roberto Carlos. The ea help line has told me that due to the club being a physical action the disclaimer has been accepted however even if I had done this on purpose (it was done by a child in the house) the disclaimer says nothing about season progress being saved and that I will be unable to redo any season objectives including my icon swap challenges, I have accepted the loss of 18 high rated expensive players but cannot accept the complete loss of icons I spent about 200 games trying to get. 

1. The disclaimer needs to be updated to highlight that season progress remains and the challenges cannot be completed  (ea help phone line have said that I accepted the user agreement although this was not mentioned in it) 

2. As goodwill for bringing this to your attention please give me back my icon swaps which by the way are completely untradeable so there’s no way for me to make any coins from them

 

case numbers 53351680, 53326946, 53280273

 

Posted in Technical Issues

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