bought fifa points and didn't receive it

hi please i bought 12000 fifa points yesterday and didn't receive it .. and call alot of agent and didn't solve my problem however i have the proove that i bouggt it with my visa at my console .. please help .. i have attached the proove pictures only 3 of 5 pictures because that topic don't allow me to attach more than 3 .. please help .. i have attached the other 2 proove pictures at a Replay down here

my email ...

[edit: email address removed]

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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