PC version stuck in pregame training arena

I bought the game about a month ago and have barely been able to play it because it will get stuck in the pregame arena on a whim. When it does get stuck, it stays in this state for at least 4-5 days (real-time). The best part is that the price on the PC version has been cut from $65 to $24 after I bought it. Have worked thru Answers HQ, tried clearing my cache, and even had support sessions and no one can solve it. Terrible support overall...for $24, this would have been a justifiable drunk purchase. For $65, this was a complete and utter waste. 

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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