Hello, how are you doing?

I don't know what's happening and I'm hoping you guys can help me. I got banned 2 times in 4 days in two different accounts, without doing anything wrong. The only thing I did was wasting my money on Fifa Points (spent more than 500€ in the two accounts) and pack players that helped me getting a good team. I'm in the army so playing the game distracts me from the fact that I'm +200km from home. I spent the money, opened the packs, got some good informs like Varane 87, Immobile 89 and some walkouts which helped me building the team I wanted. In one account I had in a 4-5-1 formation Ter Stegen, Nelson Semedo, Varane, Lenglet, Mendy, Hazard, Dembelé, Gattuso, Kanté, Griezmann and OTW Ben Yedder. In the other account, I had pretty much the same team except for Gattuso, I played with Sissoko and regular 83 Ben Yedder because I didn't have the coins for Gattuso and IF Ben Yedder yet.

ID of the first account banned: rhikz

ID of the second account banned: rhvkz

To get the coins, I did some SBCs, traded and purchased Fifa Points. I never bought coins because the accounts were so recent and since I don't play the whole day, the market wasn't available in the Companion App/Web App. Two or three nights ago, I bought 24,000 Fifa Points in rhikz's account and in the next morning, I played Division Rivals. When I tried to login in the afternoon, I couldn't. In the Origin app, my username was gone and when I tried to play fifa, it showed an error saying that they couldn't retrieve any information about my profile. I talked with an advisor and he created a case for me but I'm without an answer yet. Wednesday, I registered this account to start playing again because I like this game. It's a competitive game, it's all about winning and be able to create the best team you can. I even bought the Origin Basic Access so Fifa Points could be 10€ cheaper. I spent more than +300€ in this account and for nothing. Today I wake up with e-mails on my phone saying that EA refunded my FIFA Points (4 e-mails saying that the 89,99€ I spent was being refunded) so 360€ are being refunded. I'm being refunded for something I didn't ask and worst, I'm being banned for something I haven't done or that I don't know that I can't do.

I don't know what the hell is this. Instead of trying to improve the game with better servers, they are banning people that didn't do anything wrong. Just wanted to share what's happening when I've done nothing wrong. The worst part is: I didn't even received an e-mail with an explanation of why I'm getting banned. I'm just getting banned. Lol.

Have a nice day.