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how does the investigation team take regarding ac hack and fut market ban?

i got an email two days ago that my investigation is under way. How long does it take for them to give me the final result ? My account was hacked and immediately that day i got banned from fut transfer market. I got my ac back successfully but the transfer market investigation is still going . How much longer do i have to wait?

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https://answers.ea.com/https://answers.ea.com/t5/user/viewprofilepage/user-id/32050283

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https://answers.ea.com//t5/Technical-Issues/how-does-the-investigation-team-take-regarding-ac-hack-and-fut/td-p/9258285

wYFRE

xxsunyuvxx replied to how does the investigation team take regarding ac hack and fut market ban?

@EA_AljoI was hacked, waited 4 weeks for a response via Email. I got it today and it said that I need to choose the contact via phone option. But I can't do that anymore because, my account has been suspended. What am I supposed to do and can you look into it please?

7:00 am, June 26, 2020 Technical Issues

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scmE6

stagiermerlin90 replied to how does the investigation team take regarding ac hack and fut market ban?

They said I would be informed ASAP

can you give me an estimation as per the previous similar cases

6:30 am, June 26, 2020 Technical Issues

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x1hnb

EA_Aljo replied to how does the investigation team take regarding ac hack and fut market ban?

Hi there, @stagiermerlin90.

ToS investigations can take several days. You're always welcome to contact support and have them check for an update as well.

9:30 pm, June 25, 2020 Technical Issues

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