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FUT DISCONNECTION ISSUES

Hi,

 

Does anyone know where to go when you want support from ea-sports or the people from Fifa?

 

My matches keep getting disconnected during the game or at halftime. And thus automatically losing the match, even if im winning.

 

It has cost a lot of coins in fut draft and it has cost me at least one division on fut rivals.

 

I want my ranks ánd fut coins back!

 

Mod’s please reply

Posted in Technical Issues

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EA_Cade replied to FUT DISCONNECTION ISSUES

Hi @pellinski,

FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. You can follow these steps http://bit.ly/Open_Ports as well as playing on an Ethernet cable if you are currently on WiFi to make sure you have the best connection possible.

This link will also http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token if you were disconnected.

If you're also getting disconnected in Division Rivals it could point to a more serious problem with your connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is entirely automated and we have no sway over its outcome I'm afraid.

-EA_Cade

10:30 pm, December 3, 2019 Technical Issues

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