Here are just a few observations over the past months of playing FIFA 20:

• The responsiveness is killing competitive gameplay. From delayed reactions, to inputs being completely ignored. I'm not sure where the problems exist but I have checked on my end, and judging by the EA communities response, this is an issue on EA's end and needs to be fixed ASAP.
• The gameplay in general is trash, where is the entertainment value in wasting 15 minutes on a 0-0/1-0 game because the opponent is pausing and changing tactics to 1 depth/dropback defending making it nearly impossible to score. The game is rewarding people for playing the most boring style of play and it is infuriating - I hope you guys are getting a kickback on controller sales because I've broken a few this year.
• Putting objectives in to FUT rivals is completely stupid and counter productive. As a someone who has always been around Div 3, it is becoming impossible to play when players are dropping divisions to achieve the objectives. Furthermore, some of the objectives seem an obvious money grab. First owned objectives obviously just want people to spend money on packs to build their teams.
• The market crashes created by EA are stupid. Draining the market before Black Friday is completely counter-productive. Dropping the base icon pack/David Villa SBCs worth hundreds of thousands of coins this close to BF is obviously designed to drain the market of coins to get people to spend money on points for packs come Friday. However, bankrupting your customers is completely counter productive - it is more likely to push customers (especially ones who have put up with this for the past couple of year i.e. the loyal customers you want to be keeping) away from the franchise. Call of Duty just dropped probably the best game of the year and EA is going to have to do a lot better if they want to stop a large portion of their market jumping ship.
• Scripting/DDA is blatantly obvious as always - don't deny it exists without any evidence of it - because quite frankly, you've given me (and the wider community based on your support forums/third party forums) no reason to trust anything that comes from anyone at EA. The burden of proof including several patents, as well as just generally playing the game should be evidence enough that it is in fact in the game.
• The support from community managers has been completely sub-par. I have noticed long stretches where no queries have been answers. Furthermore, some queries of legitimate issues are being ignored completely.