Yesterday evening there was a server problem with the Ultimate team. Around 10 pm local Turkish time, the server was up and I was able to connect. I bought 4.600 Fifa Points and got 2 Ultimate Rare Players and one Prime player pack with it. By the time, the future players were announced and there was this message which says the packs have a chance to find Future players pack. When I was opening packs, there were no future player skins or colors on the packs and animation on pack opening screen but I just thought it was a glitch. But today I saw that all the packs which have a chance to have future players got new colors and animation on opening. So I thought this was an issue with the server going down and couldn't apply the packs with future players chance, and I bought and opened classic packs with normal players chance. 

I just want to know if this is the issue, can I get my packs back or points back to buy new packs with future player themed and included with the chance to have one. 

I can give the players back with those opened by classic ones.

Best regards,