draft resulting in loss even though i didn't leave nor diconnect
so I would like to start with explaining the issue, I was in a draft, I had paid 15k to go in to it, somebody did the no loss glitch against me, and the game froze, it then said the match result would be determined, even though I didn't leave the game (I have video proof of this), it then kicked me out of the game and resulted the game as a loss, even though I didn't quit the game& have done all the relevant connection checks by even logging into my router management system and checking for any drops in connection and I can confirm there hasn't been a connection drop in over 2 weeks& now I'm out of pocket on coins because of it, I have used the draft resolution link and it has said I cant be awarded with a token, I didn't cause this to happen and I am fuming angry at this, I will not stop until I get compensated for this by either receiving a token or some other manner of compensation.
Link to video of this happening as the live chat claims it was not possible: https://twitter.com/_OriginalJayTee/status/1207898901988159489?s=20
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TechniproX replied to draft resulting in loss even though i didn't leave nor diconnect
I had already done the self help tool and the troubleshooting with a live chat advisor, attatched are my UOTrace results, never did my ping go over 100ms, the highest result was 90ms and in the %lost column all of them are 0, so I don't get how I can be told there was a drop
6:30 am, December 21, 2019 Technical Issues
EA_Darko replied to draft resulting in loss even though i didn't leave nor diconnect
Hey @TechniproX you can see if you are eligible for a draft token by using the self help tool here: https://help.ea.com/en/self-service/draft-tokens/
For your issues with your connection I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
It'll take you a couple of minutes to do them all but please do take the time and do them all.
Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.
Darko
4:30 pm, December 20, 2019 Technical Issues
