Dear EA

I'm facing every day with server lag.

That's started to be insane after Christmas break. I suppose due the massive new users.

This make every single online match frustrating as hell.

We all know that probably 2% of the users play offline games. Is just boring as hell, there's no sense to play against the CPU while you can compete against other people, right?

Well, your servers are making us run away from FIFA20 and it's only the 22nd of February.

I don't care too much if my team on FUT is literally insane, I don't get any fun playing with lag.

I have a monster connection (1Gb/200Mbits), I'm wired, I ping 5ms on Battlefield 5.

The problem is not from our side for what I can see.

This attached picture shows the trace route of a request from my home to one of the weekendleague servers of EA located in Frankfurt, Germany.

As you can see there is a clear break in the average latency at Hop 6. This is the internal routing server of the provider of the game server (Velia.net).

Looking at the average ping might be not as revealing as looking at the graph below.

On the top graph you see the latency over 30 minutes to that specific internal routing server. The variance is incredible and out of this world. Even if you don't know basic stuff about the stability of the servers, just compare the top graph with the bottom graph.

The bottom graph represents the actual gameserver. It has nearly no jitter (variance of latency) and runs really stable.

But your request from your home to the gameserver is running through every single Hop, so it suffers from that horrible transfer server right before the gameserver.

Both graphs are scaled at 250ms latency (which is really unplayable in online games). The green area is 100ms (which is still pretty bad for most of us).

But the actual delay is caused by this huge variance, which can't be eleminated by the netcode of FIFA. The game has to sync between both clients and as there are so many spikes, it causes speed up lag and input delay.

This is also explaining, why the 5 green bar latency display in prematch is senseless. The gameserver itself has a great ping, but the server right before the gameserver causes delay so this should be taken in consideration, when EA gives us something like latency information.

So, as loyal customer. how can I fix this problems?

Can you provide me any certain solution? I have already tested all the steps your live chat service gave me with no results.

Thanks in advance.