Hello i haved playing for fifa 20 6 month , with 1500+ games , played volta ultimate team . carrer .

and my web app keep saying contiue playing fifa 20 to access web app , 

even the support told me they dont know what to do ,only to play and its very shame ,

beacuse i have friends whos played for 500 ~ 600 games and the web app unlocked for them ,

what can i do for this web app will be unlocked  to me ?