EA servers disconnect issue

Hi! Out of the 5 fut champs matches I've played this weekend I've been disconnected out of 3 of them while my opponent was rage quitting. I have a wired connection and didn't lose my connection to the Xbox servers but was still kicked out of the EA servers. So I decided to reach out to customer support to resolve the issue and see if I could get my matches back. I was told that there was nothing they could do. I find this to be unacceptable, and frankly I believe this community deserves much better. I propose that a tool be implemented to allow the EA technical support squad to review matches and determine if the match should be reset. My intention is not to rant, but to shed light on an important issue with the way this game and support platform work. 

Posted in Technical Issues

Comments
Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
Search Discussions
Search Discussions by entering your search text above.