account ban
My account got banned 7 days ago just because I didn't complete the captcha challenge in time because I couldn't load the pictures. Now, my account has been banned for 7 days since 9:11 am 13/4/2020 Australian time. But it is still not unbanned right now! please help.
btw, I have tried to find someone who can talk to me, but the EA help website always shows "NO CHANNELS ARE AVAILABLE".
Posted in
slb3nf1ca43v3r replied to account ban
I just recieved a message for EA telling that my acc was banned from using the transfer market on the companion apps, eighter mobile or pc. They acuse me of using bots to get coins faster and that i'm harming other players because of that. It's a false acusation because i would never do that, i come to the app 5 to 6 times a day to make transfers legitely and i´m not doing nothing illegal, also they say that i missed many captchas to check that i'm human, the loggin page doesn't have captcha option, you can check that on the picture attatched to this comentary. How can i get unbaned for being worngfully accused of illegal actions that i didn't do??
9:00 am, April 21, 2020 Technical Issues
Moskolonel replied to account ban
We can do nothing more on this forum it's a community of players.
If you think this ban was applied to your account by mistake.
You can reach out to the Terms of Service Team to appeal this ban.
Click here to Contact the ToS Team
Unfortunately we can't assist further with account bans on AHQ.
They are unfortunaly no other way. Withe Covid-19 answer can take little time.
If we have answer to your question please accept solution, if you like a post please granted xp 
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9:00 am, April 21, 2020 Technical Issues
MichaelDK replied to account ban
Please contact an, EA Advisor, as they can check what is going on with your account,
Unfortunately we won't be able to help with, account issues from Answers HQ.
here you can get all the info about. Hacked, Account, banned,
https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
Contact support, for account problems.
https://help.ea.com/en/
or if you are on Twitter.
https://twitter.com/EAHelp.
or if you are on Facebook.
https://www.facebook.com/EAHelpHub
8:00 pm, April 20, 2020 Technical Issues
