Paid 15,000 coins to enter the draft, whilst picking players I lost connection to EA servers (ps4 is connected with ethernet). When I went back in It asked me to pay 15,000 again. So I lost that money.

I've tried going onto the page for 'draft token request' but it just says hang tight! We're taking a look...its been like that for 28 minutes.

I also raised a case through technical support and it says 'to speed things up we need to speak to you on the phone'. How do I call support? Is there a number?